Client’s Feedback results 2017/18 (01.04.17 to 31.03.18)
Clients satisfied/extremely satisfied:
Overall satisfaction 98%
Understandable Information 98%
Speed of answering calls /letters and conduct of the case 98%
Helpful & friendly staff 98%
Knowledgeable staff 98%
Did we listen to you 98%
Service & being treated fairly 98%
- “I was treated with respect and the staff were very helpful”
- “Professional attitude, very helpful”
- “Reception staff were just excellent”
- “Very supportive throughout conveyancing process, excellent care”
- “Your solicitors work hard, are professional and I always recommend your firm”
- “Very good at what you do, very proper and thorough”
- “Very well organised”
- “Excellent advice and communication”
- “Excellent and efficient service, friendly staff that explain what’s happening in normal terms not legal!”
- “Friendly, helpful, reassuring professional advice”
- “I always like to use this firm”
- “Prompt advice and help, clear and to the point”
- “We have used Clarkson Hirst several times now and always enjoyed excellent service”
- “Kerry Davies was great”
- “Kerry gave us very clear advise in a professional and approachable way”
