Client feedback

Maureen Fawcett “The Fourth Emergency Service”

Maureen Fawcett is a criminal defence solicitor based at our Barrow in Furness office.

Maureen is a duty solicitor and covers Barrow in Furness police station and Court Duty solicitor scheme.

Maureen is dedicated to her clients and provides an excellent level of service. She is often working in the early hours of the morning representing her clients best interests in challenging circumstances when the client really needs the best possible legal advice.

One of her clients in our feedback survey commented that “Maureen never fails she is the fourth emergency service”.

Clients Feedback results 2015/16 (01.04.15 to 31.03.16)

Clients satisfied/extremely satisfied:

Overall satisfaction 96% Understandable Information 96% Speed of answering calls /letters and conduct of the case 96% Helpful & friendly staff 96% Knowledgeable staff 96% Did we listen to you 96% Service & being treated fairly 96%

  • “The service I received was first rate. Great advice given to me. The fact Suzanne had to pick up my case towards the end was a lot for her to ingest, but I felt she did a fantastic job.”

  • “I would definitely recommend & do, to your firm but always recommend people to Maureen as she is the best solicitor I have ever used & would never use any other solicitor. I don’t think you have to make any improvements as you don’t fail in anything whatsoever” Maureen Fawcetts satisfied client
  • “I’d like to thank Clarkson Hirst and Maureen Fawcett did me proud thanks again Maureen”
  • We found the service we got was efficient and thorough and at the same time friendly
  • Very helpful staff, quick completion, very cheaply priced compared to elsewhere. Found from a recommendation.
  • Friendly, informative staff.
  • I felt really comfortable and thought the service was a very high standard.
  • Miss Fawcett is excellent at her job and always tries her very best.
  • MF is extremely knowledgeable and efficient. Kept me calm and reassured me.
  • All advice and help was fantastic.
  • Straight forward, easy to talk to excellent advice and very understanding. Everything from start to finish was of the highest efficient service.
  • You were helpful and easy to understand.
  • Good at what you do and happy with the outcome.
  • Professional and friendly firm.
  • Good service throughout
  • Very friendly and helpful at the same time being very efficient.
  • Kerry Davies explained in full the divorce process from the very start and was very thorough and efficient throughout.
  • The solicitors gave factual advice, are on the defendant’s side completely, are trustworthy and did their job absolutely.
  • I thought you were really good and prompt with my case and me.
  • I was really happy with the way you treated me. Thank you.
  • Client’s best interests were always taken into account.
  • I was updated regularly, good to know what is happening at all times.
  • Very quick, prompt service. I was addressed in layman’s terms at all times, not legal jargon. I felt respected. Incomparable to other legal services I have used, Clarkson Hirst Solicitors are number 1.
  • Very prompt with replies to emails and calls.
  • I would like to thank you for helping me sell and buy my house.
  • I would certainly recommend you, you were friendly, efficient and very good at your job.I
  • Our situation was dealt with very efficiently.
  • Very professional.
  • I found your staff very friendly and I would recommend your services to everyone, thank you.
  • Very helpful, always there to answer questions.
  • Very helpful and informative, made me feel reassured and calm in what was a very difficult situation.
  • I was dealt with compassion, understanding, listened to, not judged, fair and prompt and spoken to in terms I understood.
  • Being the first time of experiencing your services I can only go on the above, not sure how much better I could be dealt with.
  • Very professional service and conduct.
  • Very knowledgeable and trustworthy solicitor.
  • Got back to me extremely quickly. Went out of their way for me on a Sunday. I couldn’t have asked for better help.
  • You were very helpful and polite all the time, you listened and understood my side of events and will definitely recommend your service to anyone who may need help.
  • The solicitor was brilliant, making sure I would be dealt with fairly, great advice ensuring I understood everything.
  • Been represented by Mrs Fawcett for many years and wouldn’t want anyone else.
  • Extremely helpful and friendly.
  • Professionalism was excellent.
  • Excellent service.
  • Efficient, I like the way I can talk to the solicitors and they give good advice in your case.
  • We had been, like may people, avoiding the process of making a will. Your staff made the job easy and offered helpful suggestions that we would have been unlikely to think of ourselves.
  • You are a friendly bunch and I had the representation of 3 of your employees, job well done of all.
  • I have found the people I have dealt with at Clarkson Hirst knowledgeable and efficient at all times.
  • It was a very frightening situation but my solicitor made is less so.
  • Excellent service
  • Ensure that where there is a delay or uncertainty in the way ahead then give client clear advice on options – don’t expect to have to research separately.
  • Always only a phone call away.
  • If asked I would say it’s a great service.
  • I found Maureen Fawcett to be friendly, dedicated and extremely professional in her approach.
  • Very Professional, I will not hesitate to recommend or use your services again. Keep up the good work.
  • Matthew Winder I would thoroughly recommend – a decent professional.
  • Faultless in every regard, very prompt completion of claim with excellent results. I couldn’t think of any way to improve service in any area. Mr Winder acted without fault.
  • Staff are very efficient and professional.
  • Excellent Service and Expertise.
  • I received a first class service explained in a way an everyday man could understand. I wasn’t baffled by legal jargon. The service I received was second to none.
  • Maureen Fawcett got the best barrister that she could, which made a huge difference to my case.
  • Because their legal advice was very good and easy to understand so I knew exactly what to say.
  • I found the company very reliable, friendly and professional.
  • Our case was dealt with in a very professional manner overall
  • Matthew was easy and efficient to deal with – always available.
  • I cannot speak for the full company but Maureen Fawcett is an excellent and professional solicitor.
  • I was treated well. (Solicitor Maureen Fawcett)
  • Competent, efficient and friendly (Solicitor Kerry Davies)
  • Regard Maureen Fawcett with the utmost respect and have recommended her on many occasions. Keep up your good work, can’t say a bad word about your staff.

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