Client feedback

Clients Feedback results 2015/16 (01.04.15 to 31.03.16)

Clients satisfied/extremely satisfied:

Overall satisfaction 96% Understandable Information 96% Speed of answering calls /letters and conduct of the case 96% Helpful & friendly staff 96% Knowledgeable staff 96% Did we listen to you 96% Service & being treated fairly 96%

  • “The service I received was first rate. Great advice given to me. The fact Suzanne had to pick up my case towards the end was a lot for her to ingest, but I felt she did a fantastic job.”

  • “I would definitely recommend & do, to your firm but always recommend people to Maureen as she is the best solicitor I have ever used & would never use any other solicitor. I don’t think you have to make any improvements as you don’t fail in anything whatsoever” Maureen Fawcetts satisfied client
  • “I’d like to thank Clarkson Hirst and Maureen Fawcett did me proud thanks again Maureen”
  • We found the service we got was efficient and thorough and at the same time friendly
  • Very helpful staff, quick completion, very cheaply priced compared to elsewhere. Found from a recommendation.
  • Friendly, informative staff.
  • I felt really comfortable and thought the service was a very high standard.
  • Miss Fawcett is excellent at her job and always tries her very best.
  • MF is extremely knowledgeable and efficient. Kept me calm and reassured me.
  • All advice and help was fantastic.
  • Straight forward, easy to talk to excellent advice and very understanding. Everything from start to finish was of the highest efficient service.
  • You were helpful and easy to understand.
  • Good at what you do and happy with the outcome.
  • Professional and friendly firm.
  • Good service throughout
  • Very friendly and helpful at the same time being very efficient.
  • Kerry Davies explained in full the divorce process from the very start and was very thorough and efficient throughout.
  • The solicitors gave factual advice, are on the defendant’s side completely, are trustworthy and did their job absolutely.
  • I thought you were really good and prompt with my case and me.
  • I was really happy with the way you treated me. Thank you.
  • Client’s best interests were always taken into account.
  • I was updated regularly, good to know what is happening at all times.
  • Very quick, prompt service. I was addressed in layman’s terms at all times, not legal jargon. I felt respected. Incomparable to other legal services I have used, Clarkson Hirst Solicitors are number 1.
  • Very prompt with replies to emails and calls.
  • I would like to thank you for helping me sell and buy my house.
  • I would certainly recommend you, you were friendly, efficient and very good at your job.I
  • Our situation was dealt with very efficiently.
  • Very professional.
  • I found your staff very friendly and I would recommend your services to everyone, thank you.
  • Very helpful, always there to answer questions.
  • Very helpful and informative, made me feel reassured and calm in what was a very difficult situation.
  • I was dealt with compassion, understanding, listened to, not judged, fair and prompt and spoken to in terms I understood.
  • Being the first time of experiencing your services I can only go on the above, not sure how much better I could be dealt with.
  • Very professional service and conduct.
  • Very knowledgeable and trustworthy solicitor.
  • Got back to me extremely quickly. Went out of their way for me on a Sunday. I couldn’t have asked for better help.
  • You were very helpful and polite all the time, you listened and understood my side of events and will definitely recommend your service to anyone who may need help.
  • The solicitor was brilliant, making sure I would be dealt with fairly, great advice ensuring I understood everything.
  • Been represented by Mrs Fawcett for many years and wouldn’t want anyone else.
  • Extremely helpful and friendly.
  • Professionalism was excellent.
  • Excellent service.
  • Efficient, I like the way I can talk to the solicitors and they give good advice in your case.
  • We had been, like may people, avoiding the process of making a will. Your staff made the job easy and offered helpful suggestions that we would have been unlikely to think of ourselves.
  • You are a friendly bunch and I had the representation of 3 of your employees, job well done of all.
  • I have found the people I have dealt with at Clarkson Hirst knowledgeable and efficient at all times.
  • It was a very frightening situation but my solicitor made is less so.
  • Excellent service
  • Ensure that where there is a delay or uncertainty in the way ahead then give client clear advice on options – don’t expect to have to research separately.
  • Always only a phone call away.
  • If asked I would say it’s a great service.
  • I found Maureen Fawcett to be friendly, dedicated and extremely professional in her approach.
  • Very Professional, I will not hesitate to recommend or use your services again. Keep up the good work.
  • Matthew Winder I would thoroughly recommend – a decent professional.
  • Very pleased with service, treated very well both by Mr Harkin and staff. Excellent solicitor, very professional, better than expected outcome.
  • Brilliant service, super quick at sorting things out. Really pleased. Lauren Barnes
  • Faultless in every regard, very prompt completion of claim with excellent results. I couldn’t think of any way to improve service in any area. Mr Winder acted without fault.
  • Staff are very efficient and professional.
  • Excellent Service and Expertise.
  • I received a first class service explained in a way an everyday man could understand. I wasn’t baffled by legal jargon. The service I received was second to none.
  • Maureen Fawcett got the best barrister that she could, which made a huge difference to my case.
  • Because their legal advice was very good and easy to understand so I knew exactly what to say.
  • I found the company very reliable, friendly and professional.
  • Our case was dealt with in a very professional manner overall
  • Anna couldn’t have done enough to help me – excellent service – excellent results.
  • Kayt was very supportive when the going got tough for us. Thanks Your website gives a good indication of costs which others don’t. You replied promptly to our request for information about conveyancing – this is a plus factor in your favour.
  • Matthew was easy and efficient to deal with – always available.
  • I cannot speak for the full company but Maureen Fawcett is an excellent and professional solicitor.
  • I was treated well. (Solicitor Maureen Fawcett)
  • Competent, efficient and friendly (Solicitor Kerry Davies)
  • Regard Maureen Fawcett with the utmost respect and have recommended her on many occasions. Keep up your good work, can’t say a bad word about your staff.
  • I found your firm friendly, helpful and courteous – Anna Wilkinson
  • I will take this opportunity to thank both Matthew and Dawn for their kind and helpful attention in the successful handling of my claim. Rest assured I will not hesitate to recommend the services of your firm should any of my friends or acquaintances ever ask. Matthew Winder - Dawn Osman

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