Clarkson Hirst have held the prestigious Law Society lexcel accreditation for many years now. We have successfully undertaken a compliance assessment. The assessor had the following comments to make concerning the firm’s quality procedures.
“Having assessed how Clarkson Hirst operates over a number of years now, and seeing how the firm constantly develops the way they function has given me a great insight into how they truly strive to deliver a great experience for their clients with an eye always on continuous improvement opportunities and service development. The quality procedures they promote to their staff and their file and case management systems means their approach remains very effective; striving always to seek that the client gets the best advice and is kept well informed utilising a sound risk based methodology to the way in which matters are handled. They always seek feedback from their clients and proactively utilise that to communicate good practice or to drive innovation and improvements, so they never stand still. Innovation ideas are always an influence to the way they can improve practices and efficiencies and this is a team effort. It is fair to say that client satisfaction results remain high as a result, as is their ability to retain the prestigious Law Society Lexcel accreditation year on year, which is a rigorous process and testament to their effectiveness in practice and their approach to providing excellent client care”