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Ethical Personal Injury Solicitors

Our personal injury solicitor Matthew Winder is a senior litigator member of the Association of Personal Injury Lawyers a position he has held for over 10 years.

The Solicitors Regulation Authority regulate the conduct of solicitors. The Solicitors Regulation Authority have highlighted certain standards that the customer should expect of a solicitor. They highlight the vast majority of solicitors operate within the personal injury sector to a high standard. They have highlighted though that they expect solicitors to meet high standards and have issued a warning notice to solicitors in relation to those standards.

The SRA have highlighted the following practices which are not condoned:

  • Allowing third parties to cold call potential clients.
  • Entering into referral arrangements that are in breach of the Legal Aid Sentencing and Punishment of Offenders Act 2012
  • Taking and acting on instructions from third parties without ensuring that the instructions originate from the client.
  • Settling claims without a medical report
  • Paying damages or sending cheques to third parties without accounting properly to the client
  • Bringing personal injury claims without their client’s authority
  • Not training and supervising their staff adequately.

Clarkson Hirst’s approach

Cold calling

We do not cold call clients or accept work from anybody that cold calls clients. Like you we are horrified that clients are contacted without any prior warning to ask if they wish to pursue a personal injury claim. You the client should decide whether you wish to instruct a solicitor to pursue a claim. Many people do not actually pursue claims because they do not consider their injury to be sufficiently serious to warrant pursuing a claim. There may be other reasons why a client may not wish to bring a claim. Whilst of course you are entitled to take advice on whether you can pursue a claim ultimately it is up to you whether you pursue a claim. You certainly should not be approached without invite to pursue a claim.

Referral arrangements

In certain circumstances claims handlers can pass work to solicitors under certain arrangements that comply with legal requirements.

We as a firm do not enter into referral arrangements and do not receive personal injury work from third parties.

Taking instructions from third parties

We do not accept instructions from third parties. Our approach is to meet you the client direct and in the vast majority of cases face to face to take your instructions and give you clear advice and then it is over to you as to whether you wish to pursue the claim.

Settling a claim without a medical report

We always advise clients against settling a claim without a medical report. This practice can often lead to a client receiving inadequate compensation. A medical report should be obtained so that a complete understanding of the Claimant’s injuries is known and therefore a proper assessment of their damages takes place.

Paying cheques to third parties

We do not pay cheques to third parties and properly account to our clients for their damages.

Bringing a claim without a client’s authority

It would not be proper to bring a claim without a client’s authority and we would not condone that conduct.

Not training and supervising staff

We do train and supervise our staff. To be a senior litigator member of APIL you are required to undertake training that amounts to 16 hours training per year. The training is provided by APIL.

Our approach

Matthew Winder deals with serious personal injury cases in our locality. He often sees clients at their home or at the office and guides them through the process to ensure that they receive a correct level of compensation. Our service is very much a one to one personal service. The same lawyer will deal with your case throughout.

For further information please contact any of our offices for information by telephone or email mw@clarksonhirst.com.


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